Our Happy Customers Reviews
Check out what local customers are saying about the exceptional service from The Waterworks Heating, Cooling & Plumbing!
Rating
Great job as always I had Will at my house the technician he did an awesome job. He knows his stuff and I couldn’t be happier very knowledgeable and let me know everything you did and took care of it all.
Cory was efficient and was very helpful in completing the work that was needed. He did his work and let us know all that he found.
Arrived on time and was efficient. Diagnosed a problem and had the part in the truck to make the repair. Been using them for years.
They installed my furnace and AC. I have a service contract with them for years. I get semi annual checkups for no additional cost. I have had a problem with my equipment only once. There were no labor costs. There was a discount on the parts required. I am a happy customer for over 15 years. Every service person has been polite and very capable.
JonLe performed their semi annual equipment check. As always their service rep was professional and performed the service quickly.
Very courteous, prompt and professional. Peter was extremely helpful and professional. Highly recommend this company.
Needed help with my shower valve. The two young men that came were very knowledgeable and professional. Definitely recommend them.
We have been clients for 30 yrs of this company and love them and call them For all plumbing hvac needs. Their so accommodating , personable , professional , friendly , on time , keep u up on what their doing how the fix is going and always ask if price is what u can pay for fix. Their always there for u in emergency for toilet that doesn’t stop over flowing , busted pipes and busted block outdoor under yard pipe fixes. We have had them all living in our current house for 36 yes . Love this company and grateful for all their experience and fixes they have done for us ! And they guarantee everything for a long time .
Came out on a emergency call and enabled us to open up the very next day.
Quick response time, identified the issue very quickly and fixed it very quickly. Very happy with their work and would definitely use them again.
I have a $240 yearly plan and Jonle comes twice a year. Any other issues I’ve had they have responded quickly and very professionally. I would highly recommend Jonle.
Excellent experience with Waterworks who came out same day to repair pump station which enabled us to have water in Friday. Tech was professional and had a can-do attitude
Steve is so patient to explain how the Zones system works… & He answers my questions I a way thst I can understand.. also. He is very profess & friendly at the same time..
Called yesterday for appointment and technician arrived this afternoon. Extremely competent and professional. Resolved concern quickly. The service we always receive from Jonle is exemplary.
The Waterworks plumbing company provided a pleasant and efficient plumber to open up my outside drain from the street to the sump pump. They did this for me about five years ago. My service man was very professional and took care to do his best. Price increased significantly in five years but otherwise, I’m satisfied with the outcome. They did however, offer once again a senior discount.
Most reliable plumbing service in Columbus. Pricing is fair, technicians are friendly and seem to really care about fixing your situation long-term.
JonLe’s team does a fantastic job. Always friendly, clean up afterwards and respects taking care of your home. The unit is working great!
Came within 2 hours of call. Sam was professional and very competent. He and Waterworks were great!
Eric and another gentleman were my service providers. They were helpful, knowledgeable, and friendly. I would recommend them to anyone with a drainage or plumbing issue.
Great service from beginning to end. The person who answered the phone was friendly and explained everything regarding our emergency service call. Ryan the technician was kind,courteous,knowledgeable and had us up and running in no time. I highly recommend the Waterworks!
Michael came to our home today to fix a slow leak under our kitchen sink. He ended up looking at a strange sound emanating from the tub faucet in our master bathroom, quoting the replacement of several sump pumps, and a drain repair. All those quotes arrived the same day. In a world that seems to have forgotten service excellence, I give Michael and Waterworks an A+ for today’s performance.
We had issues with out lift station at one of our communities and they were able to come to the same day. Very friendly and professional. I highly recommend them!
We've used Waterworks' services for many years and they're consistently professional, timely, courteous, and proficient. Most recently, Lonnie delivered great service and advice; greatly appreciated! You may find a cheaper way to go, but for my money, they are my go to.
Frank was very knowledgeable when reviewing my situation and made great suggestions. I went with a split ductless system. The install team were highly skilled, friendly, fast, and very tidy!
Service was scheduled in a timely manner. Technician Mat Ball did a thorough evaluation of our kitchen sink drain issue and tub handle issue. He demonstrated professionalism, expertise and care. There have been no issues since the fixes were completed. We will definitely be calling on The Waterworks & Hetter Heating and Cooling again should we experience any future plumbing or HVAC problems.
Jonle installed my two units back in 2002, handled two heat outages and when time came replaced the heating units last year. I recommend them to family and friends for the quick straight forward service they provide at a reasonable price.
Chad does a great job. He's very thorough and explains everything well. We recently moved and Chad worked on the system at our previous residence. Thus, it was comforting to have him again at our new home. We've always had the HVAC annual maintenance contract. It's a great value and JonLe calls us to schedule. So we don't have to remember. Great to work with. Thank you!!
I called Waterworks because the plumbers who did our home inspection scope couldn't find the exterior clean outs and saw ponded water, but couldn't jet due to weather + finished basement. Waterworks has the equipment necessary to locate their scope. Michael called to let us know his ETA, and also to clarify our concerns and hear what was going on and what the likely costs were going to be. Once there, he was able to use his equipment to confirm that there was no exterior clean outs, and that there was no clog causing the ponded water, and was able to map out the location of the sagging pipe. We're waiting on quotes for what repair would look like. 5/5 stars for finding what the other plumbers could not. Sure, the other guys cost 15% less, but I still needed a second plumber visit, so it didn't save me anything.
Kevin came again to clean out our basement pipe which has been invaded by tree roots. He was professional, polite, neat, and cleaned up everything nicely when he was done. He explained everything to us and took time for questions. He has a very pleasant personality and we look forward to having him come to our home again for this service next year. We highly recommend Waterworks!
Outstanding! On time. Knowledgeable. Professional. Courteous. Responsive. I'm definitely a return customer.
I had an emergency backup that I needed cleared same day. I have used other companies in the past that resolve the problem at a low cost but want to come out later and sell expensive fixes. The experience with Waterworks was that they wanted to fix the drain blockage to the best of their ability at that time. If further work needed done it could still be evaluated, but there was more than a bandaid on my current issue.
Excellent work. Have a 30+ year history with this company and has always been top notch!
Excellent customer service. Schedule 6 month maintenance like clock work. Service men always kind helpful and professional. Women who answer telephone always professional as well. Highly recommend
